Description
Our utility clients have an expansive underground infrastructure network, often accompanied by extensive soil and groundwater contamination. Typically, two separate internal organizations must be aware of planned excavation activities: the damage prevention department and the environmental remediation department.
Damage protection review is a top internal priority, ensuring that excavation does not threaten buried infrastructure. Meanwhile, the environmental department is responsible for managing the cleanup of historical spill sites, such as manufactured gas plant (MGP) residues, and ensuring that excavations don’t breach institutional or engineering controls.
Efficiently coordinating between departments can be challenging, especially when it comes to reviewing high volumes of excavation tickets, compiling responses, and delivering a single, clear message to excavators and to multiple “locators” that provide field support to the utility company.
Utilities rely on the Terradex LandWatch web service to efficiently coordinate the One Call ticket workflow between the two departments, ensuring that any excavations affecting institutional controls, engineering controls, or environmental contamination get flagged for the environmental department.
LandWatch screens incoming excavation notices, removes duplicates, and routes only relevant alerts to the environmental team for further evaluation, using LandWatch’s many alert management tools and features. This enables coordinated excavation management that jointly addresses underground infrastructure and environmental matters, preventing damage, preventing exacerbation of the contamination, and keeping field locators and excavators safe. By acting as an environmental traffic cop, LandWatch streamlines a tedious and time-consuming process, transforming it into an efficient and scalable solution that helps our utility clients protect their infrastructure, comply with environmental obligations, and operate more effectively. It enables faster reviews, safer excavations, and stronger environmental compliance.